Claim a compensation for your delayed flight

For flight delays, each passenger is entitled to compensation if the flight arrives at its destination 3 hours late or more, plus expenses with food and beverages and, if needed, transportation and hotel accommodation.

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Flight delay rights

Flight delays affect hundreds of people every day. However there are laws protecting your rights if the the airline is faulty – and if the delays are more than 3 hours. Passenger Rights in the European Union are ruled by  Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. This Regulation establishes rules on compensation and assistance to passengers who experience flight problems. Other laws, regulations and Court judgements expanded or clarified those rights. Each EU country cant have his own laws that cannot refute or even reduce the Consumer Rights provided by EC 261/2004 Regulation.

Claiming rules

1

Extent of the delay:

When a flight is delayed you have the right to compensation if the delay is longer than 3 hours upon door opening at destination.
Besides, you also have the right to care: for every 2 hours delay some beverage and food should be offered to passengers. Also hotel and food as necessary. Whatever the reason, the airline must take care of you until you reach your final destination. This includes food, hotels, and transport.

2

Entitled flights:

– If your flight was inside the EU; – If your flight arrived in the EU from outside and was operated by an EU airline; – If your flight departed from the EU to a non-EU country; – If you have not already received benefits for this flight problem under similar laws of a non-EU country. Besides EU countries, Swiss, Norway and Iceland also adhered to this regulation. Other countries might have similar regulations (Canada, India, USA, Turkey and others) but they are not covered by our services. All passengers have these rights, even those that are not EU citizens and/or live outside the EU.

3

Extraordinary circumstances:

You can claim compensation provided that the delay was not caused by “extraordinary circumstances” such as: – Air traffic control decisions; – Political instability; – Adverse weather conditions; – Natural fenomena like vulcanos; – Security risks;
– Terrorism; – Strike action, if outside the airline personnel.

Examples of situations that still provide a compensation

Airline operational issues

The airline had to cancel the flight because of a problem related to crew's illness or overtime, documents, cargo or fuel loading, etc

Airplane technical issues

It is the most frequent. Something is broken on the plane and needs to be repaired. Includes de-icing and accidents like bird or stairs strikes or blown tire.

Airplane rotation issues

The airline cancelled the flight due to previous delays or cancellations with that aircraft and was not able to replace it in due time.

Crew strike

Problems due to cabin crew or pilot strikes, that depend on the airline's management.

How much gets each passenger for a delayed flight?

1500 km or less

250€

1501 km to 3500 km

400€

3501 km or more

600€

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How to claim your rights

1

Check if you are entitled

Press the button and enter your flight data to check the amount of the compensation, if any. It's fast and easy.

2

Submit your airline claim

Airlines usually refuse to pay. Let the experts do all work and pay all expenses. Then just wait and relax.

3

Take your money

Upon success, 70% is for you and 30% is for Aireclaim. No fee if they fail, not even expenses.

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About Aireclaim

Suported and audited by the European Union

Helps thousands of passengers every moment

Trustful service and high success rate

What people say about Aireclaim

They have done a great job. My flight got cancelled without any notice and I had the possibility to get to my destination the day after without paying any additional costs. I was sure that the airline would have never provided a compensation but thanks to Aireclaim I got a good refund. The process took some months but I don’t care as I got some money!
Chiara F.
From Google reviews
I got finance compentation after one year. I didn't hope, that I get a money after one year. Therefore, I recommend this company and if I will have another flight problem I willl contact their again.
Michal Dobis
From Google reviews
Aireclaim helped me with a case with ryanair. The service was excellent, they answered all of my e-mails and within 3 months I had my money. Would definitely contact them again and I would recommend them to anyone facing problems with flight compensation .
elvarmazi
From Google reviews
MORE REVIEWS HERE

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FAQ about passenger Rights

About Aireclaim

Flight delay compensation

Flight cancellation compensation

Air passenger rights

Privacy policy

Flight-claims.org is partenered with Aireclaim, who kindly supplied the usefull information of this site. That company is located and ruled by the laws of the European Union, with a long experience in the passenger rights protection field, and provides information and support to air passengers  enforcing their rights. Please make no confusion with “Airclaim”.

Along the past years Aireclaim helped many thousands travellers getting legal compensation due to flight disruptions and conquered a very positive image as an highly trustful and reliable firm.

About Aireclaim

The company is highly specialized in this area of operation and its workforce includes international lawyers, ATCs, pilots and other highly qualified collaborators, so it can provide a great level of specialization, competence and success.

Mandatory post:  Aireclaim is funded by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, expanding its passenger protection services in all countries of the EU.

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