Claim expenses and compensation for your cancelled flight

Each passenger has the right to compensation if the cancellation was made 14 days or less prior to the departure. And he also has the right to have is ticket refunded or replaced without extra costs.

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Flight cancellation rights

Passenger Rights in the European Union are ruled by  Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004. This EC 261/2004 Regulation establishes common rules on compensation and assistance to passengers who experience flight problems. Other laws, regulations and Court judgements expanded or clarified those rights. Each EU country might have his own laws but they cannot exclude or even reduce the Consumer Rights provided by EC 261/2004 Regulation.

Compensation Rules

1

Cancellation date:

Passengers of cancelled flights are eligible for compensation if it was cancelled less than 14 days prior to departure.
They also have the right to reimbursement of the ticket price corresponding to the part of the journey that was not journeyed, as well as the part already journeyed if the purpose of the flight is no longer possible.
No compensation is due if the airline provides free rerouting (not necessarily by air) and the passenger arrives to his destination less than 3 hours late.

2

Entitled flights:

– If your flight is within the EU and is operated either by an EU or a non-EU airline; – If your flight arrives in the EU from outside the EU and is operated by an EU airline; – If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline; – If you have not already received benefits for that flight problem under a similar law of a non-EU country.

Besides EU countries, Swiss, Norway and Iceland also adhered to this regulation. Other countries might have similar regulations (Canada, India, USA, Turkey and others) but they are not covered by our services. All passengers have these rights, even those that are not EU citizens and/or live outside the EU.

3

Extraordinary circumstances:

You can claim compensation provided that the cancellation was not caused by “extraordinary circumstances” beyond the airline’s control. Examples of extraordinary circumstances include: – Air traffic management decisions; – Political instability; – Adverse weather conditions; – Security risks; – Strike action, if outside the airline personel.

Examples of problems that still provide compensation

Flight operational issues

The airline had to cancel the flight because of a problem related to the crew's planning (i.e. illness or overtime), documents, cargo or fuel loading, etc.

Flight technical issues

It is the most frequent. Something is broken on the plane and needs to be repaired. Includes de-icing and accidents like bird or stairs strike, blown tire, etc.

Flight rotation issues

The airline cancelled the flight due to previous delays or cancellations that hindered the normal operation of aircraft.

Strikes

Problems due to strikes outside the airline, like airport staff, fuel suppliers, traffic controllers, etc.

How much the airline has to pay you for a cancelled flight?

Up to 1500 km

250€

1501 km to 3500 km

400€

More than 3500 km

600€

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How to claim your rights

1

Check if you are entitled

Enter your flight details and check the amount of the compensation. Quick, easy, no bureaucracy, no cost.

2

Submit your claim

Airlines usually refuse to pay. Let the experts do all work and pay all expenses. Then just wait and relax.

3

Get your money

70% is for you and 30% is for the company. If it fails you pay nothing.

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About Aireclaim

Suported and audited by the European Union

Helping thousands of passengers each moment

Trustful service and high success rate

What people say about Aireclaim

They have done a great job. My flight got cancelled without any notice and I had the possibility to get to my destination the day after without paying any additional costs. I was sure that the airline would have never provided a compensation but thanks to Aireclaim I got a good refund. The process took some months but I don’t care as I got some money!
Chiara F.
From Google reviews
I got finance compentation after one year. I didn't hope, that I get a money after one year. Therefore, I recommend this company and if I will have another flight problem I willl contact their again.
Michal Dobis
From Google reviews
Aireclaim helped me with a case with ryanair. The service was excellent, they answered all of my e-mails and within 3 months I had my money. Would definitely contact them again and I would recommend them to anyone facing problems with flight compensation .
elvarmazi
From Google reviews
MORE REVIEWS HERE

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About Aireclaim

Flight delay compensation

Flight cancellation compensation

Air passenger rights

Passenger Rights FAQ

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Flight-claims.org is partenered with Aireclaim, who kindly supplied the usefull information of this site. That company is located and ruled by the laws of the European Union, with a long experience in the passenger rights protection field, and provides information and support to air passengers  enforcing their rights. Please make no confusion with “Airclaim”.

Along many years Aireclaim helped many thousands travellers getting legal compensation due to flight disruptions and conquered a very positive image as an highly trustful and reliable European firm.

The company is highly specialized in this area of operation and its workforce includes international lawyers, ATCs, pilots and other highly qualified collaborators, so it can provide a great level of specialization, competence and success.

Mandatory post: Aireclaim is funded by the European Union through the Norte Portugal Regional Operational Programme (NORTE 2020), under the PORTUGAL 2020 Partnership Agreement, via the European Regional Development Fund (ERDF) with the purpose of the internationalization and promotion of the company, expanding its passenger protection services in all countries of the EU.

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