Know your passenger rights and claim compensation for your delayed or cancelled flight

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An air passenger has 3 cumulative rights:

  • care
  • rerouting or refund
  • compensation

All flights inside the European Union are included. Also other flights operated by EU airlines as long as they depart or arrive to an European airport. If the airline is not European, only its flights departing from an EU airport are entitled.

Also passengers that are not EU citizens and/or live outside the EU are entitled.

Air passenger rights

Regulation (EC) No 261/2004 of the European Parliament and of the Council, togheter with some posterior laws and judgements protects passengers against most travel problems. Not surprisingly, many airlines try by all means to avoid paying whatever. And it’s as easy as just saying “NO” because most passengers are not able to argue back their legal or technical arguments, and will surely not proceed in Court. That’s why expert claiming companies like Aireclaim are the airline’s nightmares, being so successfull while defending passengers rights.

 

European Union regulation 261/2004

  • It is intended to passengers who suffer delayed or cancelled flights, or boarding denial due to overbooking;
  • It applies to all EU air passengers, no matter their nationatility and home country, children included;
  • Provides a compensation of €250, 400€ or €600 per passenger;
  • Forces the airline to provide care and assistance to passengers such as hotel, taxi, food, rerouting;
  • It offers the right to withdraw from a flight if it is cancelled or delayed more than 5 hours;
  • It obliges airlines to inform their passengers about flight delays and cancellations, and their rights.

Who does the EC Regulation 261/2004 apply to?

  • Passengers who have a valid ticket and booking confirmation
  • Passengers who depart from at an EU airport; also who comes from outside and lands in an EU airport if the airline is headquartered in the EU


It doesn’t matter whether the passengers are

  • Paying their ticket or their boss did
  • Booked through a travel agent
  • Using a low-cost airline
  • Children (on a paid ticket)
  • From a country outside EU

1- right to care

If you are at the airport waiting for your flight and more than 2 hours have passed since the scheduled departure time (either because your flight is delayed or because it has been cancelled and you are waiting for a new one), the airline must provide refreshments. Also food according to the part of the day.
In case you have to stay overnight, the airline must provide also accommodation, as well as transportation to and from the airport. And also whatever you need for the night, like medicamenta, underware, phone charger, etc.
If they “forget” it, you can buy it yourself and later ask for a refund using Aireclaim’s services.
You are entitled to a refund as long as you present the receipts and your expenses are necessary and reasonable.

The airline is obliged by the EU 261/04 regulation to take care of you

  • Two free phone calls
  • E-mail or free fax
  • Free meals and drinks
  • Hotel accommodation
  • Transportation to or form airport
  • Rerouted solution or refund

2- right to rerouting or refund

The rerouting / refund right is due in case of flight cancellation .
You have the right to be refunded or rebooked without extra costs (not necessarily by air) as soon as possible or at another time if you prefer, either to the final destination or to the original airport of departure). This right is deployed  after 5 hours departure delay if you ask to leave the flight, or upon earlier initiative of the airline. You have the choice between being refunded or rerouted using the alternative offered by the airline. In this case, the airline will pay all care expenses until you reach your destination, unless you refuse their alternative and choose to postpone your flight.
Extra payments shall never be demanded. In case of class downgrade a partial ticket refund is due.
If the trip lost its purpose you can ask to be delivered back to your original airport at no extra cost and receive refund for the unused flights.
Or you can ask to change the unused flights to another day.
If your booking includes more connected or return flights, these rules apply to all, as a set.
After this right is used, no more “care” is due (as also after arrival to the last destination in the booking).

3- right to compensation

Consists of a cash payment (vouchers only if you agree) and is due in case of 3+ hour delay upon arrival or cancellation (unless informed more than 14 days before). The amount is 250, 400 or 600 euros (half in a few cases) for each person, and depends on the flight distance.
This right does not aplly if the airline cannot be blamed for the problem. Examples: bad weather, volcano ashes, terrorism, air traffic control orders, labor strikes (except those inside the airline). However compensation is due in case of technical or operational issues (ex: blown tire, bird strike, crew illness).

 

 

 

Flight delay

For airline delays, you are entitled to compensation if you arrived at its destination 3 or more hours late.

Flight cancellation

For airline cancellations, your are eligible for financial compensation if it has been cancelled less than 14 days prior to departure.

Misconnection

Flight compensation is due even if a small delay in the first flight causes you to miss the next one, provided that you arrive more than 3 hours late after rerouting and all the flights belong to the same booking .

Boarding Denial

In case of boarding denial due to overbooking, you're entitled to compensation plus the replacement flight, plus food and hotel until you reach your destination. Not if the fault is yours, missing documents or arriving late to the gate.

How much the airline has to pay you

Up to 1500 km

250€

From 1500 km to 3500 km

400€

More than 3500 km

600€

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How to claim your rights

1

Check if you are entitled

Enter your flight details and check the amount of the compensation, if any.
Add your own food/hotel expenses.

2

Submit your claim now

Fast, no bureaucracy, no cost.
Let the experts defend your Rights, do all work and pay all expenses.

3

Get your money

Wait and relax. When the airline pays, 70% is for you and 30% is for Aireclaim. No win, no fee.

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What passengers say about Aireclaim

They have done a great job. My flight got cancelled without any notice and I had the possibility to get to my destination the day after without paying any additional costs. I was sure that the airline would have never provided a compensation but thanks to Aireclaim I got a good refund. The process took some months but I don’t care as I got some money!
Chiara F.
From Google reviews
I got finance compentation after one year. I didn't hope, that I get a money after one year. Therefore, I recommend this company and if I will have another flight problem I willl contact their again.
Michal Dobis
From Google reviews
Aireclaim helped me with a case with ryanair. The service was excellent, they answered all of my e-mails and within 3 months I had my money. Would definitely contact them again and I would recommend them to anyone facing problems with flight compensation .
elvarmazi
From Google reviews
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